Frequently asked
If your question isn't here, send us a note — we usually reply same day.
Summer Saturdays fill up about 6–10 weeks out. Off-season is usually open with 2–3 weeks notice. If a date is tight, we'll tell you straight.
One flat fee depending on guest count, event length, and location. Get an instant quote from our booking form — no payment required to see the number.
No. You can fill out the form, see your quote, and pick a date — we confirm everything by email before any payment is due.
Reschedules are free up to 14 days before your event. Cancellations follow a standard refund schedule we'll send with your booking confirmation.
Five flavours rotate monthly. Hard ice cream — proper scoops, not soft serve. One dairy-free option is always on the menu, plus a kid-favourite. Custom flavours available with 4+ weeks notice for larger events.
No — Sweetie is hard ice cream only. Scooped, not swirled. The texture and quality just isn't the same with soft serve, so we don't do it.
One dairy-free option is always on the menu. For other allergies or dietary needs, let us know in the booking form and we'll do our best to accommodate.
Yes — sprinkles and sauces are included in every event.
About 20×10 feet, on flat, hard ground. Grass works too if it's dry. We pull in via a standard vehicle — anywhere a small SUV can go, we can go.
Up to 90 minutes from our Niagara depot. A small travel fee applies past 30 miles — you'll see it in your quote.
The truck is self-contained — no power or water needed from your venue. For rain, we set up under cover or with a small canopy. We don't cancel for weather.
Fully insured, with Certificate of Insurance (COI) provided on request for venues and corporate clients that need it.
Standard service window is 90 minutes — long enough for everyone to come back for seconds (and thirds). Extend up to 4 hours for an extra fee.
Two trained staff per event — fast at moving the line, friendly with kids, easy to work with.
We bring everything (bowls, spoons, napkins, bins) and clear up our station before we leave. Your venue won't know we were there — except for the smiles.